Terms and conditions of sale


EXENA SRL, with registered office in Via Breda 7 / A, 62012 Civitanova Marche (MC), registered in the Companies Register of Macerata, VAT number 01336080435 is the owner of the website  www.exena.it

The information on this site is subject to change without notice. The items in the virtual catalog of the website  www.exena.it  can be purchased under the following conditions.

The purchase of what is requested will be completed through the following phases: 
By sending the order, the customer sends EXENA SRL a proposal to purchase the selected product or products. Sending the purchase order implies consent (pursuant to art. 10 DL 185/1999) to receive subsequent communications from EXENA SRL, aimed exclusively at the conclusion and execution of the sales contract. EXENA SRL. reserves the unquestionable right to accept the customer's purchase proposal.

Products available - EXENA SRL will check the actual availability of the requested goods in the warehouse and will send an e-mail within 72 working hours if the product is not available. 
Products not available or coming soon - EXENA SRL. gives the possibility to order products not available or on arrival, committing to forward the order to your distributor. In this case, EXENA SRL will verify the order, communicating the estimated time of availability of the product, as reported by the distributor, therefore requesting confirmation of acceptance of the estimated times within 24 hours. If on the date provided by the distributor for availability, the products are not available, each of the parties is entitled to withdraw from the order only for products that are not available, except for the possibility of agreeing on a new term, always on the basis of estimated availability times from the distributor. EXENA SRL, will then deliver what requested to the express courier in charge of delivering the address to the indicated address. Payment by the customer will be made using the method chosen online at the time of purchase. 

The payment method selectable at the time of the order is that previously agreed with EXENA SRL or through its Agent.
The customer may request a different payment through the "payment notes" space.
EXENA SRL. reserves the unquestionable right to accept the different payment request forwarded by the customer.

The order can be canceled within 24 hours of insertion (calendar day). To communicate it, send an e-mail to gaia@exena.it (the sending date is authentic). After this deadline EXENA SRL reserves the acceptance of the cancellation of the same. The right to cancel the order is precluded to the customer in the event that the goods have been expressly ordered by EXENA SRL to its supplier and the latter has not accepted, in turn, the cancellation of the order, or if the goods has been reserved in the warehouse and no cancellation notice has been received within 24 hours.

All parcels travel via an agreed national courier. Delivery times can vary from 1 (one) to 6 (six) working days. EXENA SRL does not accept delays attributable to couriers, and in no case can it therefore be held responsible for these delays. Therefore any delays in deliveries do not entitle the customer to refuse the delivery of the products, nor to claim compensation or compensation of any kind. In any case, EXENA SRL undertakes to keep the customer informed of any changes in delivery times.

Unless explicitly indicated by our Customer Service, delivery is meant at street level. The cost for "floor" delivery varies according to the product, the structures available in the building and the delivery area, therefore it must be requested in advance from the Customer Service. Upon delivery of the material by the courier, check that: The number of packages delivered corresponds to that indicated in the accompanying document. The identity and quality of the products, possibly indicated on the packaging, corresponds to that indicated on the invoice. The packaging is intact, not damaged or wet or otherwise altered. The Accompanying Invoice or Bill, contained in the special envelope applied outside one of the packages, or delivered by the courier, must be kept. The mismatch in the number of packages or indications, as well as the loss or any damage, must be immediately reported to the carrier. All our shipments travel in insured mode. In case of non-congruity of the goods, any costs for reinstatement and / or replacement are borne by EXENA SRL.

In the event that the package is dented, wet or present any other anomaly (e.g. parcel closed with courier's tape) it must be immediately reported on the courier's bulletin indicating: reserve of control of the goods and important, describe the external damage. Without this indication we will not be in able to activate the insurance practice for damages in case the product is damaged when the package is opened.

The shipped goods remain the property of EXENA SRL until full payment of the same.

Any return must be agreed in advance, requested in writing and authorized from the company:

RETURNS OF NEW GOODS: EXENA SRL does not accept returns of new goods except extensively motivated and previously authorized by the commercial management. EXENA SRL is not considering return requests concerning goods that have been invoices more than 6 months earlier. The return procedure must follow this steps:
• Return request sent to Exena Agent or Front-office, indicating the reason;
• After acceptance of return by Exena, customer must forward in advance a return document or a returning Delivery Note to Exena Agent or Front-office.
• Transport costs are charged to the customer
- Return management costs:
€ 18.00 for returns up to 6 pairs
€ 3.00 for each pair returned (for more than 6 pairs).
• The acceptance of the return and issuing of credit note will be effective only after our Quality Department Check that will make sure about integrity of the goods and packaging that contains them.
• In case of unsuitable goods or damaged packaging, costs necessary for its restoration will be fully charged to customer.

RETURNS OF GOODS FOR ASSUMED QUALITY PROBLEMS: EXENA authorizes the return of goods with presumed quality problems only after receiving a written complaint containing:
- Date of purchase and related invoice(s) of item(s);
- Picture or photo of defectiveness related to item(s);
- Picture of internal label of defective item(s).
The acceptance of the return and issuing of credit note will be effective only only after our Quality Department Check about the actual defectiveness found.
In the event that the problem is not attributable to a manufacturing or quality defect, Exena will communicate the return of the goods or their destruction without issuing any Credit Note; in this case Exena will charge all costs incurred for the return of the goods.

EXENA SRL will not be responsible for direct or indirect damages that the Customer may suffer in relation to the use of the products purchased, including damages deriving from data loss or delays in delivery, or for reasons of force majeure, as well as in the event that the product cannot be subject to maintenance and repair over time after the end of the warranty. If this problem persists within the warranty period, EXENA SRL will, at its sole discretion, replace the product with another different model but with similar or superior technical characteristics. 

The sales contract between the customer and EXENA SRL is concluded in Italy and regulated by Italian law. Any dispute concerning the application, execution, interpretation and violation of purchase contracts stipulated online via the website www.exena.it is subject to Italian jurisdiction; these general conditions refer, although not expressly provided therein, to the combined provisions of Legislative Decree No. 50 of 15.1.1992 and Legislative Decree No. 185 of 22.5.1999. For any dispute between the parties regarding the general purchase contract, it will be the exclusive competence of the Court of Macerata (MC)

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